FAQs
Below is a list of frequently asked questions. Should you have questions that are not covered here, please use the contact form on the “Contact Us” tab and a Wings associate will be more than happy to answer them!
Where are you located and what are your hours?
Wings Massage & Bodywork is located at 1191 N. Main Street, Suite 208 in Randolph MA. We are in the building with the green trim and large gold lettering (located between the Citgo gas station and the North Randolph Plaza strip mall). Since the sign for our business is listed on a smaller marquis along with a number of other businesses in the building, you might find it a little difficult to locate us. There are a number of other businesses that you may use as landmarks. Two that are located in the same building are The Frame Man and Domino’s Pizza – we are located on the 2nd floor above these two businesses.
We are available Monday through Saturday by appointment only. Please call to schedule an appointment, or CLICK HERE to book one online.
PLEASE NOTE: Same-day services are not offered. We are closed on Sundays and certain holidays (Thanksgiving & Day After Thanksgiving, Christmas, New Year’s Day and Easter).
Are gratuities included in the price of the service? If not, what is customary?
While gratuities are not included in the cost of your treatment, they are not expected or required either. Wings is in the business of providing alternative health and wellness services to our clients. The greatest ‘tip’ that you can give us is to add us to your wellness regimen by coming for regular massage services and by referring your friends, family and colleagues to us. This will benefit you as well as our business.
That being said, if you still choose to offer a tip in appreciation for our excellent services, know that tips are a personal matter and should reflect your satisfaction level with the service(s) provided. A gratuity of 15-20% of non-discounted service price (before tax if applicable) is typical. If at all possible, please try to pay tips in cash so that your therapist may receive the full amount you intended (credit and debit transactions incur fees).
Do you offer couples (side-by-side) massage?
No, we no longer offer side-by-side massage services.
What if I am late or forgot to reschedule my appointment?
We look forward to serving you at Wings Massage & Bodywork. The time you scheduled is reserved especially for your treatment. We value your time and will do our absolute best to stick to the allotted time scheduled. Our therapists’ time is just as valuable as yours, therefore, if you are unable to keep an appointment, please abide by our rescheduling policy and let us know at least 24 hours prior to your scheduled appointment.
If you are more than fifteen minutes late for your appointment or if you missed your appointment or didn’t reschedule with 24-hour notice, the credit card used to hold your appointment will be charged in full for your service(s). If you are a few minutes late (up to 15 minutes) we will do our best to provide your service in the time remaining, however, your appointment will end exactly at the scheduled time (i.e. if you have a one hour massage at 1:00 PM but you arrive at 1:10 PM, your appointment will still end at 2:00 PM).
Do I need to be completely disrobed in order to receive a massage?
Whether you disrobe completely or not for a table massage is up to you. Some clients prefer to keep their underwear on, whereas others disrobe completely. This is a personal choice that only you can and should make. Please be aware that for all table massages, the client will be covered by sheets and blankets at all times. The therapist will uncover only one body area at a time (i.e. the area being worked on). Proper draping technique is always practiced in order to ensure your comfort and privacy and to protect the professional boundaries between client and therapist.
Chair massage is always completed with the client fully-clothed.
Can I choose whether or not to have draping or what type of draping is used?
No. Wings Massage & Bodywork is a professional Massage Therapy Practice. Draping is mandatory for the safety and comfort of both client and therapist. Our therapists will not tolerate nudity, exposure, sexually inappropriate comments, or requests. We reserve the right to terminate any treatment session, with full payment, as we see necessary to ensure the safety and integrity of our work. Full draping is required at all times and absolutely no exceptions will ever be made to this rule. Clients are not allowed to bring their own draping, or decide which type of draping is used (i.e. sheet and blanket, over-sized towels) for any reason.
If a client is too warm during the massage, he or she may request the blanket be removed, the air conditioner be turned on, and/or the windows be opened (weather permitting). Similarly, if the client is too cool, a blanket can be added or the table warmer can be turned up/on. If the draping is uncomfortable (for example due to pull around the legs while the therapist works the lower body) draping can be easily adjusted by the therapist upon the client’s request.
Any insistence on a less than conservative approach to the draping policy will result in immediate cessation of services and the client will be required to pay in full.
How can I schedule an appointment?
To schedule an appointment, please book online (see first question) or call (508) 332-6522. If we are with clients, please leave a message with your name and a phone number where you can be reached. We will return your call as quickly as possible.
How can I purchase a Wings gift certificate?
We no longer offer gift certificates.
I am planning an event and would like to book your mobile services. How far in advance should I schedule an appointment?
Please be aware that mobile services are offered only to corporate and existing individual Wings Massage & Bodywork V.I.P. clients. If you are a corporate or an existing Wings V.I.P. client, the advanced notice required depends on the size of your event. If the event requires one massage therapist only, then minimal (2 days) advance notice is required (e.g. 1-2 individual massages or body treatments). If the event requires multiple massage therapists, a minimum of five business days notice is required (e.g. bridal showers, spa themed parties etc.). Mobile services cannot be booked online except by Wings V.I.P. members. Click here to learn more about VIP Membership.
I have nut allergies. Do you use nut-free product so that I will be able to receive a massage without worry?
Yes. Wings uses only the highest quality organic massage oils and lotions that are nut-free, paraben-free, hypo-allergenic and certified organic. Special care and consideration is given to all allergies. Your therapist will work with you to ensure that your massage is safe to you. Prior to your first massage or bodywork/treatment session, you will be asked to complete an Intake Form. It is critical that you divulge any and all nut or other allergies on this form.
Why do I need to complete an Intake Form?
Massage Intake forms are completed prior to your first bodywork session and are critical in that they convey to the therapist useful information that provides a starting point to your treatment. The information collected includes medications you may be taking, previous injuries and/or surgeries, as well as medical conditions that need to be considered when planning your treatment. Your therapist will review the completed intake form carefully in order to determine the best treatment for your specific case. Intake forms are kept strictly confidential and are secured and locked away. Please remember that the main objective of the massage treatment intake form is to make it possible for Wings to provide you with a customized massage treatment experience with the best possible results.
How frequently should I get a massage?
Wings recommends getting a massage once or twice a month. Some clients who experience chronic pain, are being treated for a specific condition. or are using massage as part of their wellness regimen receive massage on a weekly or more frequent basis. Those who enjoy a massage on a more regular basis, realize the health benefits of making massage a part of their overall wellness routine. Wings offers discounted series packages for massages and body treatments. Series packages may be purchased from the Wings studio in Randolph, MA.
What type of massage should I get?
The type of massage you choose depends on your needs and goals for the session. Please consult the Services tab as there is a brief description of the benefits of each massage type or body treatment offered at Wings.
What if I want a mix of modalities or body treatments?
At Wings, we will customize your therapeutic treatment session to meet your needs. If you would like a blend of modalities and treatments you may choose our “Custom Massage” or just ask and we will work with you to deliver the service you want.
What can I do to get the most from massage?
- Be as receptive and open to the process as possible.
- Do not eat just before a massage session.
- Make sure you relieve yourself prior to your massage.
- Give accurate health information and let the massage therapist know what are your goals and objectives for the massage.
- During your massage session, report any discomfort/pain. Do not be afraid to discuss any apprehensions or concerns.
- Breathing helps to facilitate relaxation. Try to breathe deeply and evenly.
- Tightening up (i.e., contracting or hardening your muscles during the massage session) is counterproductive. If you are able to, try to relax those muscles.
- Once your massage ends, do not get off the table too fast – you may become dizzy or lightheaded.
- Remember to drink extra water after a massage.
- If possible allow for quiet time after your massage session.
- Massage has its greatest benefits over time. Be aware that the therapeutic effects of massage are cumulative. The more often you get a massage, the better you will feel and the quicker your body will respond.
When should I not seek a massage?
‘Local’ contraindications are conditions involving a pathology related illness/disease or an acute injury. These conditions do not mean that massage must be avoided but that caution must be exercised and the massage adapted to the condition. Some common ‘local’ contraindications include, but are not limited to: Abnormal lumps, Acne Vulgaris, athlete’s foot, blisters, bruises, Carpal Tunnel Syndrome, Colitis, Crohn’s Disease, Cystitis (Baker’s and sebaceous), Decubitus Ulcers, Gouty Arthritis, Graves’ Disease, hernia, Hyper and Hypothyroidism, infectious diseases, Irritable Bowel Syndrome, local inflammation, open wounds, Phlebitis, poison ivy – oak – sumac, Shingles, swollen lymph glands, ulcers, unhealed burns (sunburn if not widespread), Varicose Veins, and warts.
The following conditions will require a medical doctors clearance: Acromegaly, Aneurysm, Atherosclerosis, Burns, Cancer, Cerebrovascular accident, Chronic Obstructive Pulmonary Disease, Congestive Heart Failure, Coronary Artery Disease, Hemophelia, Hodgkin’s Disease, Kidney Stones, Leukemia, Myasthenia Gravis, Nephrosis, Peritonitis, Polycystic Kidney Disease, and Uremia.
Conditions where massage must absolutely be avoided are called ‘Absolute’ contraindications to massage. Giving a massage to someone who has an absolute contraindication can result in serious health risks for the client and/or the therapist. Not all absolute contraindications are permanent; meaning you may have a condition where, once cleared, you can receive a massage. These conditions are typically illnesses such as viral infections. Some conditions are permanent and unfortunately clients with these such conditions will not be able to receive massage. In either case, as long as the condition is in an acute stage, you will not be able to receive massage therapy.
The following is a list of common, but temporary, absolute contraindications for massage: Chickenpox, Contact Dermatitis (if wide spread), diarrhea (if due to infection), fever, German Measles, Gout (during acute phase), Hepatitis, Hives, High Blood Pressure (unless controlled by medication, diet or exercise) Influenza (the flu), lice, Lupus (during a flare up), measles, Mononucleosis (mono), Mumps, Pneumonia, Ringworm, recent injuries or surgeries, Scabies, and Tonsillitis. This list is not definitive, but a list of the more common conditions that are absolute contraindications. These are all temporary conditions that once they have cleared, you should be able to receive a massage.
PLEASE NOTE: Massage Therapists are not doctors and therefore are not trained to diagnose. The discovery of contraindicating conditions will come from disclosure by the client on the Medical Intake Form or in pre-session consultation.
What if I don’t like having my feet (or other body part) touched? Can I pick and choose which areas the therapist will work on?
Absolutely. Prior to the start of your massage, your therapist will ask whether there are any areas that you would like him/her to focus more on or to avoid. If you feel uncomfortable having a specific area of your body (e.g. feet, face) massaged, you need only voice this. Remember, your massage will always be customized according to your wishes/needs.
I have a groin/breast area injury, do Wings massage therapists massage these areas?
For a myriad of reasons, Wings Massage & Bodywork absolutely does not provide massage in the groin or breast areas. Although we realize that there are legitimate reasons for treating both areas, unfortunately there are also many people who request groin/breast massage for sexual reasons. Wings therapists do not and will not engage in any sort of unethical activities. If you have a legitimate injury or believe you require massage in either of these areas, it is best that you consult your medical doctor or seek another practitioner who specializes in sports injuries (such as a sports injury therapist).
